North America
You should read through the manual and the readme file
on the CD before contacting Activision Customer Support. Additionally, if you have internet access, search our troubleshooting
database at: http://www.activision.com/support.
Please
ensure that your computer system meets the minimum system requirements that are listed on the bottom of the box. Our Customer
Support representatives will not be able to help customers whose computers do not meet the requirements. So that we can better
help you, please have the following information ready:
-
Complete product title (include version number)
-
Exact error message reported (if any) and a brief description of the problem
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Your computers processor type and speed (e.g. Pentium 200 MHz)
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Amount of RAM
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Make and model of your video and sound cards (e.g. Diamond Viper V770, Creative Sound Blaster Live Platinum)
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Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
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Operating system
NOTE: Please do not contact Customer
Support for hints/codes/cheats; only technical issues.
Internet/E-mail:
http://www.activision.com/support
Our
support section of the web has the most up-to-date information available, including patches that can be downloaded free-of-charge.
We update the support pages daily so please check here first for solutions. By going to the Find Answers section and selecting
the platform/game you are inquiring about you can view the top solutions for the game to date. If you dont find your question/solution
there try using inputting a keyword into the search.
If you cannot find an answer to your issue you can email
us using the support form. A response may take anywhere from 24-72 hours depending on the volume of messages we receive and
the nature of your problem. During the first few weeks of a game release and during holiday seasons the response time may
take a little longer.
NOTE: Internet/e-mail support
is handled in English only.
NOTE: The multiplayer components of
Activision games are handled only through internet/e-mail.
Phone:
(310) 255-2050
You can call our 24-hour voice-mail system for answers
to our most frequently asked questions at the above number. Contact a Customer Support Representative at the same number between
the hours of 9:00 am and 5:00 pm (Pacific Time), Monday through Friday, except holidays. When calling please make sure you
are in front of your computer with the power on and have all the necessary information as listed above at hand.
Please
do not send any game returns directly to Activision without first contacting Customer Support. It is our policy that game
returns/refunds must be dealt with by the retailer or online site where you purchased the product. Please see the Limited
Warranty contained within our Software License Agreement for warranty replacements.
